Refund and Returns Policy

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Returns must be approved within 10 days of receiving purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We can only replace items if they are defective or damaged.

Contact us at (318) 599-9766 or send an email to: serena@serenaprince375.com. If your return is approved, we will email you with return instructions.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Products with custom engraving

Return Address for Products Fulfilled by Printful:

11201 Ed Brown Rd, Charlotte, North Carolina, 28273

Note: For returns only. Not for correspondence.